FAQ for Students and Parents

How do I join classes on Classvio?

Students can sign up for the class using the button on the Home Page by providing basic contact details. The email ID is verified by an automated email. Once the email is verified, the user will secure/obtain access to the system. You could browse the classes offered on the platform using the Search option and sign up for the specific courses. If you are a parent and want to sign up on behalf of your child, you can create your child's account and sign up for the class by making the payment through credit card. For monthly classes, payment should be done one month in advance.

Can I get a trial class before signing up for the class?

Yes, you could request for a trial class and Classvio team will allot few time slots to you for the trial class. You can sign up for the trial class without making any payment.

How do I make the payment?

We prefer a credit card payment on our platform. We accept all major credit cards. If you prefer to use a bank transfer, please get in touch with the Classvio team at [email protected]

How do I request for a reschedule?

Individual Class: All requests for rescheduling should be communicated through the messaging system on our platform. One reschedule per course in a month is permitted, provided the teacher accepts the changes. Reschedule requests should be sent at least 2 days in advance.
Group Class: Students are allowed to attend a different class if they are unable to attend their scheduled class. This is restricted to one class per month and is subject to availability of a slot in another class. Request for attending another class should be sent at least one day in advance. Classes might be rescheduled if any unresolved technical/other issues prevent it from being conducted smoothly.

What is the infrastructure required for the class?

A computer with webcam or a tablet with front camera is the main requirement. Broadband internet connection with good speed is required for seamless video/ audio transmission. Any cable or fibre optic connection in Singapore should provide sufficient speed.



FAQ for Instructors

How do I join Classvio as an instructor?

Once you click "Become an Instructor" and input the details and submit, the notification is sent to Classvio team. Our team will arrange for a quick interview, followed by a trial class. Once our experts approve your application, you will get access to teacher module of the platform. You can input the details on your education, experience, etc. once you get access to the platform. Another important input you need to provide is your available time slots.

How do I list my profile as an instructor?

Once you fill up the profile information, and after screening activities are completed successfully, the Classvio team will make the profile visible on the platform.

How do I add classes for my profile?

Based on the demand and teacher's schedule, Classvio team creates group classes on the platform. Classvio team will also add you as teacher for courses for which you have expressed interest.

How do I get students signed up for my class?

For group classes, students are expected to sign up through our marketing activities and word of mouth communication. Instructors are encouraged to spread the word to get more students to sign up too. Speak to Classvio team to understand our referral programs. Students visiting our platform will select the teacher and signup for customized individual sessions.

How do I get paid for the classes?

Your payment will be done each month through bank transfer. The bank details are to be provided in the profile page. You could track your earning in the dashboard.

Do I have to pay for the use of the platform?

No, there is no fee for using the platform.

What is the infrastructure required for the class?

A computer with webcam or a tablet with front camera is the main requirement. Broadband internet connection with good speed is required for seamless video/ audio transmission. Any cable or fibre optic connection in Singapore should provide sufficient speed. Digital writing pad will be a good aid for using the whiteboard tool in the system. Please contact Classvio team to understand further details.

How can I create content for handling my sessions?

Please contact Classvio team to understand details on content frame work and standards to follow.